Frequently Asked Questions
FeelDivine
Orders
Delivery & Shipping
Payments
What is FeelDivine?
FeelDivine is a modern wellness brand rooted in Ayurveda, offering science-backed, lab-tested, and 100% natural products designed to support overall health and well-being.
What products does FeelDivine offer?
Feel Divine offers wellness and health-related products, including supplements and gummies formulated with natural ingredients to support daily health, vitality, and beauty.
Are FeelDivine products safe to use?
Yes, Feel Divine products are made using carefully selected ingredients and are lab-tested. However, all content and product information is for general informational purposes only and should not be considered medical advice. If you have specific health concerns, consult a healthcare professional before use.
How can I track my order?
Once your order is confirmed and shipped, you will receive tracking details via email or SMS. You can use these details to monitor your delivery status.
What should I do if I receive a wrong or damaged product?
If you receive a damaged or incorrect product, please contact us at support@feeldivine.in within 48 hours of delivery. We will review your request and assist you as per our Return & Refund Policy.
Can I modify or cancel my order?
Orders can only be modified or canceled before they are processed or shipped. Once confirmed and dispatched, cancellation may not be possible. Please contact support immediately for assistance.
Can I change my delivery address after placing an order?
You may request a change in the delivery address before the order is shipped. Once dispatched, changes may not be possible.
What are the delivery timings?
Delivery timelines depend on your location and logistics partners. Typically, orders are delivered within standard business days, excluding weekends and public holidays.
Are there any shipping charges?
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
What happens if my delivery is delayed?
While we aim to deliver orders within the estimated timeline, delays may occur due to unforeseen circumstances. Feel Divine is not liable for delays caused by logistics providers or external factors, but we will assist you in tracking your order.
Can I choose a preferred delivery date or time?
Currently, we do not offer the option to select a preferred delivery date or time. Deliveries are handled by our logistics partners based on their schedules.
What payment methods are accepted?
We accept multiple payment methods available on the website, which may include credit/debit cards, UPI, net banking, and other secure payment options.
Can I get a refund if I cancel my order?
Refunds are processed as per our Return, Refund & Cancellation Policy. If your cancellation is accepted, the eligible refund will be initiated accordingly.
How long does it take to process a refund?
Refunds are typically processed within a reasonable timeframe after approval. You will be notified once the refund is initiated. The exact time may vary depending on your payment provider.
Is Cash on Delivery (COD) available?
Cash on Delivery (COD) availability depends on your location and order eligibility. You will be able to see this option at checkout if it is available for your order.
